About the Role

As our Receptionist/Cashier, you’ll run the front counter. You’ll greet customers, schedule appointments, handle payments and keep the shop running smoothly between the service bays and the front desk. No automotive experience is required, and we’ll teach you what you need to know.

What You’ll Do

• Greet walk-in customers and answer phone calls, emails and texts in a friendly, professional way
• Schedule service appointments and manage the daily calendar
• Collect customer and vehicle information
• Process payments (cash, card and checks), issue receipts and balance the register at the end of each day
• Keep customers updated on vehicle status, estimates and pickup times
• Coordinate with service advisors and technicians on job progress
• Keep the waiting area and front counter clean and organized
• Handle light office work such as filing, data entry and ordering supplies

What We’re Looking For

• High school diploma or GED
• 1+ year of customer service, reception or cashier experience preferred
• Comfortable handling cash and using a computer, POS system and phone system
• Strong communication skills and a positive, patient attitude
• Organized and able to juggle phones, customers and paperwork at the same time
• Reliable and punctual
• Bonus: experience at an auto shop or dealership, or with shop software such as Tekmetric.

Duties

Greets all customers in a timely, friendly, and professional manner Assumes responsibility for cash register and cash control to ensure that all amounts are correct Add total charges for work performed and parts used (or use software to do it) Correctly calculate any discounts and apply them to customer invoices Interpret and explain charges to customers. Receive payments from customers by cash, checks, or credit cards for parts and services. Accurately make change for cash payments Issues receipts to customers for payments received. Always provide quality customer service to customers. Refers customers who have additional questions or complaints to the service advisor or other appropriate person. Maintains professional appearance. Ensures work area and customer waiting area are kept clean. Proactively resolve and reconcile unpaid, declined, or outstanding service payments, collects amounts owed and correctly applies them to balances due. Assist with general clerical duties such as managing office supply inventory, answering phones, filing, etc. Performs other duties as assigned